Returns & Exchanges
We want you to be fully satisfied with your O'Neill gear, which is why we offer a 30-day return window for all items in original, unworn condition with tags attached. Whether it's a wetsuit or lifestyle apparel, we make the process seamless so you can get back to the water.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Once your request is approved, download and print the pre-paid shipping label provided via email.
Pack Your Gear
Securely place your items in the original packaging, ensuring all hangtags and hygiene liners remain intact, and attach the shipping label to the outside.
Ship and Track
Drop your package off at any authorized carrier location and keep your tracking number handy until your refund is processed within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing